Public Operations Center
347 Old Niskayuna Road
Latham, NY 12110-2290
to Department of Public Works, Division of Latham Water
The Town of Colonie
Department of Public Works, Division of Latham Water, provides
safe drinking water and water for fire protection to 82,000 Town
of Colonie residents, except the Village of Menands and Maplewood
areas. We are responsible for the treatment and distribution
of water, installing and maintaining fire hydrants for fire protection,
and maintaining water mains and valves.
The Division of Latham Water is comprised of approximately 60 employees, with the main office and garage located at the Public
Operations Center, 347 Old Niskayuna Road; water treatment plant and
laboratory on the Mohawk River and Stony Creek Reservoir in Clifton
The Latham Water District was created in 1929 to serve the residents
of Latham, New York. A few drilled wells were pumped directly into a
distribution system constructed of unlined cast iron pipes. Over the
years, the Latham Water District has grown into a complex water supply
utility serving over 82,000 residential customers as well as numerous
commercial and industrial users. Three different raw water sources are
pumped to the Mohawk View Water Treatment Plant where chemical and physical
treatment takes place. The quality of our sources before treatment is
good, and the treatment plant finishes the job by removing any solids,
metals (primarily iron and manganese), color-producing compounds or
other organic and inorganic compounds. At the treatment plant, we continuously
monitor the clarity and disinfectant level to guarantee the bacteriological
safety of the water. Chemical treatment consists of oxidation, coagulation,
chlorination and pH adjustment. Physical treatment consists of flocculation, settling and filtration. Finished water is pumped to the
distribution system and is stored in nine (9) steel storage vessels
located throughout the Town.
Raw Water Sources
Latham's raw water sources are the Mohawk River, Stony Creek Reservoir,
and five (5) wells located on Onderdonk Avenue. Choosing which raw water
source or which combinations of sources are used is based on a number
of factors - time of the year, raw water quality and the estimated demand.
From October through April flows average 8.4 million gallons
per day (MGD). During the spring and fall, a combination of sources as the demand and availability of the
source dictates. The "summer" operation consists of an almost
exclusive use of the river, with some of the other sources blended. Flows
at this time are as high as 22.3 MGD.
Latham Water District customers are urged to conserve water whenever
possible, but especially during our high demand periods. The
best way to help us conserve water is to minimize any outside water use from 10:00 am to 9:00 pm. Our customers
with automatic lawn sprinklers can help us by adjusting their
timers to this schedule and by installing moisture sensors. Some
other suggestions for conserving water are:
- CHECKING and
REPAIRING all leaks! - Toilets, faucets and garden hose spigots.
- Installing water-saving
plumbing fixtures such as low-flow shower heads and water saving toilets.
- Covering pools
to reduce evaporation.
- Using a broom,
instead of a hose to clean driveways and sidewalks.
- Washing only
full loads of laundry and dishes.
- Turning off the
water when shaving or brushing your teeth.
- Keep drinking
water in the refrigerator instead of letting the faucet run until
the water is cool.
- Water lawns and
landscaping during the morning or evening to avoid excess evaporation.
Use mulch around shrubs to save moisture. Use drought-tolerant and
- Automatic landscape
irrigation systems are a home's biggest water user. To make sure you're
not over watering, adjust your irrigation controller at least once
a month to account for changes in the weather and install a rain shutoff
device, soil moisture sensor, or humidity sensor to better control
Water Usage and
The Latham Water District Rate is $2.90/1000 gallons.
Please use the following links for more information regarding rates and fees:
WATER USAGE RATES
WATER USAGE FEES
The quality of water provided to our customers is high. With
the exception of water main construction or repair, few customer
complaints are received. Even so, New York State law now requires
all water suppliers to notify their customers about the risks
of cryptosporidosis and giardiasis.
Cryptosporidosis and giardiasis are intestinal
illnesses caused by microscopic parasites. Cryptosporidosis can
be very serious for chemotherapy, dialysis or transplant patients,
or people with Crohn's disease, HIV infection, or otherwise weakened
immune systems. People with weakened immune systems should discuss
with their health care provider the need to take extra precautions
such as boiling water, using a certified bottled water or a specially
approved home filter. Individuals who think they may have cryptosporidosis
or giardiasis should contact their health care provider immediately.
For additional information on cryptosporidosis and giardiasis,
please contact the Albany County Health Department at (518) 447-4620.
To view Latham Water District's 2013 Annual
Water Quality Report, click here.
For access to websites mentioned in the report, click on the links below:
Note: The 2013
Annual Water Quality Report is in Adobe Acrobat format. You can click the
logo to the right to download the program -- there is no charge for
Frequently Asked Questions
1) Why does the water smell like Chlorine?
Latham Water adds chlorine to the finished water as a disinfectant,
as required by NYS Department of Health. Concentration of chlorine
vary throughout the Town, depending on location, water temperature
and seasonal variations.
2) Why do I have low water pressure?
There are several reasons for low pressure including water main
breaks or internal home plumbing problems. If you do experience
low pressure call Latham Water (518) 783-2750 and we will help to determine
3) Why do I have discolored water?
Discoloration of water can result from many reasons: Red or rust
color could result from a water main break or from an open fire
hydrant in your neighborhood. Milky water could be the result
of additional air within the water system, from a water main
break or other system shut down. Internal plumbing and fixtures
can also discolor the water.
4) I have a leak in my house or service
line - Can Latham Water help?
Yes - Call (518) 783-2750 - If we are unable to satisfy your inquiry
over the telephone, personnel will be sent to investigate your
problem. We have staff available 24 hours a day, seven days a week to assist you.
5) Is the water fluoridated?
We do not add fluoride to our water, however, there is a trace of fluoride
in the District's source water.
6) When are the water bills mailed
out? Average water usage per family?
Bills are mailed out semi-annually:
Our average residential customer uses approximately 75,000 gallons of water with charges of $203.00.
7) Why did I receive a “minimum charge” water bill?
You used less than 20,000 gallons during the billing period. The minimum usage charge is based on a minimum usage of 20,000 gallons per period regardless of how much water you used below 20,000 gallons. Minimum charges are common throughout the water industry and are designed to cover the costs that a water supplier must pay even if you didn't use any water such as billing, meter reading, system maintenance and generally making drinking water available to you.
8) How does Latham Water transfer
ownership of property from one owner to another?
A final meter reading is taken or through property transfer-deed from
the Assessor's office. A final meter reading should be requested by
telephone by the seller or purchaser's attorney.
9) When are meter cards mailed and how long do I have to return the cards?
Cards are mailed semi-annually:
December and June
January and July
February and August
It is indicated on the front of the card to return the card in ten days so your next bill is as accurate as possible.
10) How are bills calculated if you do not receive my meter card?
If Latham Water does not receive your meter reading card back, your water usage is estimated for the upcoming bill. We will also accept readings over the phone by calling our office. Meterman appointments are available for those who are unable to read their meter.
11) Can I avoid having to read my meter and having to mail the reading card?
Yes, Latham Water can install a water meter capable of providing automatic meter reading. It uses a low-power (typically less than 100 miliwatts) radio frequency to send your meter reading to a device our staff uses to retrieve that information. There is no cost to you to replace your existing meter as long as your current meter is in reasonable condition. Call our office to schedule your appointment to replace your meter.
12) Who should I call if my meter is leaking?
Meters belong to the property owner. However, we can assist you with the repair or replacement of a leaking meter. Call our office to schedule an appointment with one of our metermen.
13) Who is responsible for the water meter and the shut-off valves by the meter?
The water service, from the curb stop (the shut-off valve located near the edge of the road right-of-way) into your house is the responsibility of the homeowner. If you are unable to determine where the problem is, Latham Water can send staff to assist you.
14) Should I shovel out the fire hydrant near my house?
With more than 4,300 fire hydrants in our water system, we ask for your help by clearing snow from around the fire hydrant near your home.
15) I received a letter advertisement from a company called HomeServeUSA (or a similar company) about insuring my water lines/pipes, what do I do?
Neither the Latham Water District nor the Town of Colonie is affiliated with companies such as HomeServe USA. Latham Water is not promoting, nor is it discouraging participation in a program such as HomeServe USA's. It is entirely your decision - similar to choosing to select a buyer-protection plan for your home computer purchase. If, however, you are considering participation in such an insurance program, the Latham Water District can provide you with information about your water service's age and material of construction, soils materials in your area, any break history, etc. It is important for you to know that as a resident of the Latham Water District, you are responsible for the repair and maintenance of your water service. Your responsibility begins at the curb stop and continues from the curb stop into your home.
How to Contact
Public Operations Center
347 Old Niskayuna Road
Latham, NY 12110-2290
Phone Number: (518) 783-2750
Fax Number: (518) 786-7320