Public Operations Center
to Department of Public Works, Division of Latham Water
The Division of Latham Water is comprised of approximately 60 employees, with the main office and garage located at the Public Operations Center, 347 Old Niskayuna Road; water treatment plant and laboratory on the Mohawk River and Stony Creek Reservoir in Clifton Park.
The Latham Water District was created in 1929 to serve the residents of Latham, New York. A few drilled wells were pumped directly into a distribution system constructed of unlined cast iron pipes. Over the years, the Latham Water District has grown into a complex water supply utility serving over 82,000 residential customers as well as numerous commercial and industrial users. Three different raw water sources are pumped to the Mohawk View Water Treatment Plant where chemical and physical treatment takes place. The quality of our sources before treatment is good, and the treatment plant finishes the job by removing any solids, metals (primarily iron and manganese), color-producing compounds or other organic and inorganic compounds. At the treatment plant, we continuously monitor the clarity and disinfectant level to guarantee the bacteriological safety of the water. Chemical treatment consists of oxidation, coagulation, chlorination and pH adjustment. Physical treatment consists of flocculation, settling and filtration. Finished water is pumped to the distribution system and is stored in nine (9) steel storage vessels located throughout the Town.
Raw Water Sources
From October through April flows average 8.4 million gallons per day (MGD). During the spring and fall, a combination of sources as the demand and availability of the source dictates. The "summer" operation consists of an almost exclusive use of the river, with some of the other sources blended. Flows at this time are as high as 22.3 MGD.
The Latham Water District Rate is $3.35/1000 gallons.
The quality of water provided to our customers is high. With the exception of water main construction or repair, few customer complaints are received. Even so, New York State law now requires all water suppliers to notify their customers about the risks of cryptosporidosis and giardiasis.
Cryptosporidosis and giardiasis are intestinal illnesses caused by microscopic parasites. Cryptosporidosis can be very serious for chemotherapy,dialysis or transplant patients, or people with Crohn's disease, HIV infection, or otherwise weakened immune systems. People with weakened immune systems should discuss with their health care provider the need to take extra precautions such as boiling water, using a certified bottled water or a specially approved home filter. Individuals who think they may have cryptosporidosis or giardiasis should contact their health care provider immediately. For additional information on cryptosporidosis and giardiasis, please contact the Albany County Health Department at (518) 447-4620.
To view Latham Water District's 2013 Annual Water Quality Report, click here.
For access to websites mentioned in the report, click on the links below:
Frequently Asked Questions
1) Why does the water smell like Chlorine?
2) Why do I have low water pressure?
3) Why do I have discolored water?
4) I have a leak in my house or service
line - Can Latham Water help?
5) Is the water fluoridated?
6) When are the water bills mailed
out? Average water usage per family?
Our average residential customer uses approximately 75,000 gallons of water with charges of $203.00.
7) Why did I receive a “minimum charge” water bill?
8) How does Latham Water transfer
ownership of property from one owner to another?
9) When are meter cards mailed and how long do I have to return the cards?
Cards are mailed semi-annually:
It is indicated on the front of the card to return the card in ten days so your next bill is as accurate as possible.
10) How are bills calculated if you do not receive my meter card?
If Latham Water does not receive your meter reading card back, your water usage is estimated for the upcoming bill. We will also accept readings over the phone by calling our office. Meterman appointments are available for those who are unable to read their meter.
11) Can I avoid having to read my meter and having to mail the reading card?Yes, Latham Water can install a water meter capable of providing automatic meter reading. It uses a low-power (typically less than 100 miliwatts) radio frequency to send your meter reading to a device our staff uses to retrieve that information. There is no cost to you to replace your existing meter as long as your current meter is in reasonable condition. Call our office to schedule your appointment to replace your meter.
12) Who should I call if my meter is leaking?
Meters belong to the property owner. However, we can assist you with the repair or replacement of a leaking meter. Call our office to schedule an appointment with one of our metermen.
13) Who is responsible for the water meter and the shut-off valves by the meter?
The water service, from the curb stop (the shut-off valve located near the edge of the road right-of-way) into your house is the responsibility of the homeowner. If you are unable to determine where the problem is, Latham Water can send staff to assist you.
14) Should I shovel out the fire hydrant near my house?
With more than 4,300 fire hydrants in our water system, we ask for your help by clearing snow from around the fire hydrant near your home.
15) I received a letter advertisement from a company called HomeServeUSA (or a similar company) about insuring my water lines/pipes, what do I do?
Neither the Latham Water District nor the Town of Colonie is affiliated with companies such as HomeServe USA. Latham Water is not promoting, nor is it discouraging participation in a program such as HomeServe USA's. It is entirely your decision - similar to choosing to select a buyer-protection plan for your home computer purchase. If, however, you are considering participation in such an insurance program, the Latham Water District can provide you with information about your water service's age and material of construction, soils materials in your area, any break history, etc. It is important for you to know that as a resident of the Latham Water District, you are responsible for the repair and maintenance of your water service. Your responsibility begins at the curb stop and continues from the curb stop into your home.
16) Do I need a permit for a Lawn Irrigation and Sprinkler System? Is there a cost?
Yes, a Sprinkler Permit Application form. The cost of the Permit is $60. You may download it here or you may pick one up at the Latham Water District office.
17) My water bill includes an administration fee. What is this for?
The administration fee represent a portion of the cost for processing water bills including meter reading, printing and mailing meter reading cards, and printing and postage for usage bills. The fee for residential properties is $10 and $30 for non-residential. The minimum usage fee for residential customers was eliminated.
18) Why is my water bill higher this year than last year?
As part of the budget process for 2015, the Colonie Town Board has reduced the ad-valorem tax on properties and revised the water usage rates and fees for Latham Water District customers. Water tax assessments were reduced and that decrease was reflected in the January property tax bill. Cost for water is more closely aligned with usage over property values. Usage rates went from $2.90/1000 to $3.35/1000
Phone Number: (518) 783-2750
Fax Number: (518) 786-7320