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Are
you having problems using the catalog?
Click here for answers to frequently asked questions.
DVD requests | PIN Number Problems
To Search The Web Catalog:
When you visit the Web Catalog, a drop-down box allows you to choose
the member library whose holdings you wish to search. After choosing,
click BEGIN. You will then be taken to the Search page. Begin
your search or, if you wish, the system will allow you to
check your account. Information about items
you have
checked out, due dates of those items, how much money you may
owe in fines, as well as a list of items you may have placed on reserve
are all available by choosing MY ACCOUNT. If you wish to renew
items, you are offered that option as well. When you choose the MY
ACCOUNT tab at the top of the screen, you will
be prompted for a Borrower ID number (your library card number - use
all digits - and $ sign if it is present - but do not use letters,)
and a PIN number (the last 4 digits of your home phone number.) To
reserve an item, choose the REQUEST FIRST AVAILABLE COPY box.
You will then need to enter your ID and PIN numbers.
To renew, first click on "ITEMS OUT" then, put a check
in the box on the left of items that are renewable and then click on
RENEW ITEMS at the bottom of the page. Please note that some
items may NOT be renewable. If you have questions, please call the circulation
department at 458-9274.
To
search for an item, choose the SEARCH tab. Once you
find the
item you want, you will have the option of requesting the title. To
enter a request, you will again be prompted to enter your borrower number
and PIN number. Please note that you may also choose to pick up
the item at any of the member libraries.
To
change or update the method by which the library will contact you about
requested and overdue items (e-mail, or automated phone) choose
the MY ACCOUNT tab, then choose the PROFILE tab.
To
change your PIN number, choose the MY ACCOUNT tab, then choose the
PROFILE tab.
Frequently
Asked Questions
Problems with DVD
requests
Lending policies within the Upper Hudson system vary from library to
library, which may cause some confusion when trying to submit requests
via the online catalog. Some libraries in the system have made certain
portions of their DVD collections non-requestable. For instance, we
will allow requests on non-fiction DVDs, but feature films may not be
requested. Another library may own a particular title and will allow
it to be requested, but will not send it to pur library for pick up.
We are
in the process of trying to simplify the system, to make the rules much
more uniform between libraries. For now, the best solution if we own
the item, and if it's available, is for you to call our information
desk at 458-9274 and ask that they hold the item for you to pick up.
PIN
Number Problems
Your PIN number is the last 4 digits of your home
phones number. Occasionally we have the wrong number on record for you
and need to reset it. If your PIN does not allow you access to the online
catalog, please call our Circulation Department at 458-9274.
If find
you have problems with this
service, please contact Cindy
Seim or Debbie LaRose,
Heads of Circulation by e-mail or
by phone at 458-9274.
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